Terms & Conditions ~ Experience The Best Online Shopping Mall In Nepal

Terms and Conditions

Effective Date: 2024-08-19

Welcome to SparkHue Mall. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform.

1. Acceptance of Terms

By accessing and using SparkHue Mall, you agree to these Terms and Conditions, our Privacy Policy, and any other legal notices or guidelines that may be posted on the platform. If you do not agree with any of these terms, please do not use our services.

2. Use of the Platform

Eligibility: You must be at least 18 years old or have parental consent to use our services.
Account Registration: To make a purchase, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Prohibited Conduct: You agree not to:

Use the platform for any unlawful purpose.
Violate any applicable local, state, national, or international law.
Upload or transmit any harmful code, viruses, or malware.
Interfere with the security or integrity of the platform.

3. Product Information and Pricing

Product Descriptions: We strive to provide accurate and detailed information about our products. However, we do not warrant that product descriptions or other content on the platform are error-free, complete, or current.
Pricing: All prices are listed in rupees and are subject to change without notice. We reserve the right to correct pricing errors even after an order has been placed.
Availability: Product availability is subject to change without notice. We reserve the right to discontinue any product at any time.

4. Orders and Payment

Order Acceptance: All orders placed through SparkHue Mall are subject to acceptance. We may cancel or refuse any order at our discretion, including but not limited to situations involving pricing errors or product availability.
Payment Methods: We accept various payment methods, including credit/debit cards, digital wallets, and other options as displayed at checkout. Payment is due at the time of purchase.
Order Confirmation: Upon successful payment, you will receive an order confirmation email with details of your purchase.

5. Shipping and Delivery

Shipping Options: We offer multiple shipping options, including Standard, Express, and Next Day Shipping. Delivery times vary based on the selected shipping method.
Delivery Issues: We are not responsible for delays caused by factors outside our control, such as weather conditions or customs clearance.
Shipping Costs: Shipping costs are calculated based on the shipping method and destination and will be displayed at checkout.

6. Returns and Refunds

Return Policy: Please refer to our Return & Refund Policy for detailed information on how to request a return or refund.
Refund Processing: Refunds will be processed according to the method used for payment. Please allow additional time for the refund to be reflected in your account.

7. Intellectual Property

Ownership: All content on SparkHue Mall, including text, graphics, logos, images, and software, is the property of SparkHue Mall or its content suppliers and is protected by intellectual property laws.
License: You are granted a limited, non-exclusive, and non-transferable license to access and use the platform for personal, non-commercial purposes.
Restrictions: You may not reproduce, distribute, or create derivative works from any content on SparkHue Mall without our prior written consent.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

No Warranty: SparkHue Mall is provided “as is” and “as available.” We make no representations or warranties of any kind, express or implied, regarding the platform or its content.
Limitation: To the fullest extent permitted by law, SparkHue Mall shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.

10. Indemnification

You agree to indemnify and hold harmless SparkHue Mall, its affiliates, and employees from any claims, damages, liabilities, and expenses arising from your use of the platform or violation of these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Nepal, without regard to its conflict of law principles. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Itahari.

12. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page and will be effective immediately. Your continued use of our platform constitutes acceptance of the revised terms.