Shipping and Tracking Policy
At SparkHue Mall, we are committed to delivering your orders in a timely and reliable manner. Our shipping and tracking policy outlines the options available to you, ensuring a smooth and transparent delivery process.
Shipping Options:
- Standard Shipping:
- Delivery Time: 5-7 business days.
- Description: Our Standard Shipping option provides a cost-effective solution for non-urgent deliveries. This option is ideal for those who prefer a balance between affordability and delivery speed.
- Express Shipping:
- Delivery Time: 3-5 business days.
- Description: For faster delivery, our Express Shipping option ensures your package arrives within 3-5 business days. This is a great choice for those needing their orders sooner.
- Next Day Shipping:
- Delivery Time: Next business day.
- Description: When you need your order urgently, our Next Day Shipping option guarantees that your package will be delivered by the next business day. Please note that this service is subject to availability based on your location and the time of order placement.
Order Processing:
- Orders are processed within 24 hours of payment confirmation, excluding weekends and holidays. If your order is placed after the cut-off time, it will be processed the following business day.
Tracking Your Order:
- Tracking Information: Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to our tracking page.
- Tracking Page: You can track the status of your shipment at any time by visiting our Tracking Page and entering your tracking number.
- Updates: Our tracking system is updated in real-time, allowing you to see the current location of your package and the estimated delivery date.
Additional Information:
- Shipping Costs: Shipping costs vary based on the selected shipping method and your delivery location. The total shipping cost will be displayed at checkout.
- Delivery Delays: While we strive to deliver all orders within the estimated timeframes, there may be unforeseen delays due to factors beyond our control (e.g., weather conditions, customs processing). In such cases, we will keep you informed and provide the latest updates on your order status.
- Missed Deliveries: If a delivery attempt is missed, our courier partner will leave a notice with instructions on how to reschedule or pick up your package.
- International Shipping: At this time, SparkHue Mall primarily ships within Nepal. For inquiries regarding international shipping, please contact our customer service team.
Thank you for choosing SparkHue Mall. We are dedicated to providing you with a seamless shopping experience, from the moment you place your order to its delivery at your doorstep.