Return & Refund Policy
Effective Date: 2024-08-19
At SparkHue Mall, customer satisfaction is our top priority. We understand that there may be occasions when you need to return a product or request a refund. Please review our Return & Refund Policy below to understand how we can assist you.
Eligibility for Returns
- Electronics:
- Returnable Items: Electronics can be returned only if they arrive damaged or defective. The product must be inspected and opened in front of the delivery personnel. Once the product is accepted, it cannot be returned.
- Warranty: Electronics such as laptops, mobile phones, and smartwatches are covered by the manufacturer’s warranty and should be serviced directly at the respective service centers. Televisions are returnable only if damaged or defective at the time of delivery. Air conditioners, coolers, and similar products are non-returnable. Light bulbs and similar items can be returned under warranty.
- Fashion:
- Returnable Items: Fashion items can be returned if the delivered product’s color is different from what was ordered or if the item is damaged.
- Non-Returnable Items: Fashion items cannot be returned for reasons such as size issues or personal preference.
- Stationery:
- Returnable Items: Stationery items can be returned only if they arrive damaged or broken.
- Cosmetics:
- Non-Returnable Items: All cosmetic and makeup products are non-returnable due to hygiene reasons.
- Kids Toys:
- Returnable Items: Kids’ toys can be returned only if they are delivered in a broken condition.
Return Process
- Initiating a Return:
- To initiate a return, please contact our customer service team at support@sparkhue.shop with your order number, reason for the return, and relevant photos if applicable.
- Our customer support team will guide you through the return process with specific instructions.
- Return Shipping:
- Customers are responsible for the return shipping costs unless the received item is defective or incorrect.
Refunds
- Inspection:
- Once we receive and inspect the returned item, we will begin processing your refund. The inspection process may take up to 7 business days.
- Refund Method:
- Refunds will be issued to your original payment method. Please note that the refund processing time may vary depending on your bank or payment provider.
Damaged or Defective Products
- Inspection at Delivery:
- For electronics and other fragile items, it is crucial to inspect the product in front of the delivery person. Report any damages or defects immediately.
- Resolution:
- Based on the inspection results, we will arrange a replacement or refund for the damaged or defective item.
Exchanges
- No Direct Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Exceptions to the Return & Refund Policy
- Non-Refundable Items:
- Personalized or perishable goods may not be eligible for a refund. Please check the product description for specific details.
- Warranty Claims:
- For warranty claims on electronics, please contact the respective service centers directly.
Updates to the Return & Refund Policy
- Changes:
- We may update this Return & Refund Policy periodically. Any changes will be posted on our website and will be effective immediately. Your continued use of our services constitutes acceptance of the revised policy.
Contact Us
For any questions or concerns regarding our Return & Refund Policy, please reach out to us at:
- Email: support@sparkhue.shop
- Phone: +977 9705 300600