Privacy Policy ~ Experience The Best Online Shopping Mall In Nepal

Privacy Policy

Effective Date: 2024-08-19

At SparkHue Mall, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our platform. By accessing or using SparkHue Mall, you agree to the practices described in this policy.

1. Information We Collect

Personal Information:

Account Information: When you create an account, we collect your name, email address, phone number, and password.
Order Information: When you place an order, we collect your shipping address, billing address, payment information, and details of the products you purchase.
Communication Information: If you contact us, we may collect additional information such as your messages, inquiries, and feedback.

Non-Personal Information:

Usage Data: We collect information about your interactions with our platform, including your browsing history, search queries, and the pages you visit.
Device Information: We collect data about the device you use to access SparkHue Mall, including your IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our platform and remember your preferences.

2. How We Use Your Information

To Provide Our Services:

Account Management: We use your personal information to create and manage your account, process your orders, and provide customer support.
Order Fulfillment: We use your shipping and payment information to fulfill your orders and deliver products to you.
Communication: We may use your email address and phone number to send you order confirmations, delivery updates, and other important notifications.

To Improve Our Services:

Personalization: We use your usage data to tailor the content, products, and offers you see on SparkHue Mall based on your preferences and browsing history.
Analytics: We analyze non-personal information to understand how users interact with our platform and identify areas for improvement.

To Ensure Security:

Fraud Prevention: We use your information to detect and prevent fraudulent activities on our platform.
Security Monitoring: We monitor and safeguard our platform against unauthorized access and other security threats.

To Comply with Legal Obligations:

We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or law enforcement requests.

3. How We Share Your Information

Service Providers:

We may share your personal information with third-party service providers who assist us in operating SparkHue Mall, processing payments, fulfilling orders, and providing customer support. These service providers are obligated to protect your information and use it only for the services they provide to us.

Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements:

We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or investigate potential violations of our policies.

4. Your Privacy Choices

Account Information:

You can update, correct, or delete your account information at any time by logging into your account and accessing your profile settings.

Communication Preferences:

You can opt-out of receiving promotional emails or messages by following the unsubscribe instructions provided in those communications. Please note that you may still receive non-promotional messages related to your orders or account.

Cookies and Tracking:

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of SparkHue Mall and limit your ability to use certain features.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Children’s Privacy

SparkHue Mall is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

8. International Data Transfers

If you are accessing SparkHue Mall from outside Nepal, your information may be transferred to and processed in Nepal, where our servers and central database are located. By using our platform, you consent to the transfer of your information to Nepal.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page and will be effective immediately. Your continued use of our platform constitutes acceptance of the revised policy.