FAQs ~ Experience The Best Online Shopping Mall In Nepal

What is SparkHue Mall?
SparkHue Mall is an online marketplace offering a wide range of products, including electronics, fashion, stationery, and more. We aim to provide a seamless shopping experience with high-quality products and excellent customer service.
How do I create an account?
Creating an account is simple! Click on the “Sign Up” button at the top of the homepage, enter your details, and follow the prompts to get started.
How do I reset my password?
If you’ve forgotten your password, click on the “Forgot Password?” link on the login page. Enter your registered email address, and we’ll send you a link to reset your password.
Can I shop without creating an account?
Yes, you can shop as a guest, but creating an account allows you to track your orders, save shipping addresses, and access exclusive offers.
How do I contact customer support?
You can reach us via email at support@sparkhue.shop, call us at +977 9705300600, or use our Live Chat feature for immediate assistance.

How do I place an order?
Browse the products, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment information, and confirm your order.
What payment methods do you accept?
We accept all major credit/debit cards, digital wallets, and other payment methods as displayed during checkout.
Can I change or cancel my order?
Yes, you can change or cancel your order before it’s shipped. Contact our customer support team as soon as possible to request changes or cancellations.
How do I know if my order was successful?
After placing your order, you’ll receive a confirmation email with your order details. You can also check the status of your order in your account under “Order History.”
Can I track my order?
Yes, you can track your order by entering your tracking number on our Tracking Page. You’ll receive your tracking number in the confirmation email once your order is shipped.

What shipping options are available?
We offer Standard Shipping (5-7 days), Express Shipping (3-5 days), and Next Day Shipping. You can select your preferred option at checkout.
How much does shipping cost?
Shipping costs are calculated based on the shipping method and destination. The total shipping cost will be displayed at checkout before you confirm your order.
Do you offer international shipping?
Currently, SparkHue Mall only ships within Nepal. We plan to expand our shipping options in the future.
What if my order arrives late?
We strive to deliver on time, but delays can happen due to unforeseen circumstances. If your order is delayed, please contact our customer support for assistance.
What should I do if I receive a damaged item?
If your item arrives damaged, please contact us immediately with your order number and photos of the damaged product. We’ll arrange for a return or replacement as per our Return & Refund Policy.

What is your return policy?
We accept returns on eligible items within 7 days of delivery. Please refer to our Return & Refund Policy for more details.
How do I return a product?
To initiate a return, contact our customer support with your order number, the reason for the return, and any relevant photos. Follow the instructions provided to complete the return process.
How long does it take to process a refund?
Once we receive and inspect your returned item, we’ll process your refund within 7 business days. The refund will be issued to the original payment method.
Can I exchange an item?
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Are there any items that cannot be returned?
Yes, certain items such as personalized or perishable goods, cosmetics, and opened electronics may not be eligible for return. Please check the product description for specific return eligibility.